MyHomoeo.com team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions / without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will replace the product or refund back the money (in case the product is out of stock), provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.
The following situations may arise which may cause the action of return of product:
Note: If the product that you have received is damaged, please do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
Below are few conditions on which MyHomoeo.com will accept returns.
If after opening the package customer discovers that the item is missing, the return request should be filed within 2 days of delivery along with photographs (of the parcel box as well as other products received) on our email.
For Cancellations please contact us via firstname.lastname@example.org or contact us link on the website.
The customer can cancel the order for the product directly by logging in MyHomoeo account till we ship it. Orders once shipped cannot be cancelled.
After shipping if a customer still don't need the product he/she may refuse to accept it from the courier partner and we will initiate a refund after the product is received by us.
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
Order placed through cash on delivery will be refunded through fund transfer to customer bank account.